Why aftermarket and service are vital to OEMs—and how to excel

This white paper brings together the best of McKinsey''s published thinking on OEMs'' aftermarket and service, with a focus on B2B companies. Drawing on the latest and most relevant news and trends

Tesla''s Vertically Integrated Aftersales Service is

This decade will be marked by a decisive shift to electric mobility. Tesla, a prime catalyst in this transformation, is set to unleash further disruption,

5 Aftersales Trends Every Business Should Prioritize in 2024

Key Aftersales Trends in 2024 As we step into a new year, aftersales trends are making their mark. Centered around concepts like tailored customer experiences and proactive servicing models,

Top 7 Automotive After-Sales Service Companies:

VMR''s evaluation of the top automotive after-sales leaders. Compare Bosch, Denso, and Syncron by market share, CAGR, and proprietary sentiment

14 After-Sales Service Strategies to Engage Your

Discover the importance of after-sales service, its benefits for customer satisfaction, loyalty, and how it can boost your business success. Read

Top Aftersales Trends: AI, EVs & Predictive Maintenance Strategies

Discover key aftersales trends transforming service models. How can AI automation and EV diagnostics boost your customer retention? Click for actionable insights and market projections.

Four Key Trends Shaping the Aftersales Landscape in

Explore four key trends reshaping the automotive aftersales landscape in 2025—from the rise of EVs and AI-driven service intelligence to

After Sales Services Strategy: A Comprehensive Guide

Services that a company provides after a customer has made a purchase are called after sales services, or also post-sale services.

After Sales Service Strategy: What It Is & Why It''s

After-sales service is the act of delighting the customer once they''ve made a purchase. Here''s how to use this strategy to turn new customers into

The 25 Bestselling Cars, Trucks, and SUVs of 2024

After years of turmoil, new-car sales settled back into normalcy, and some new models snuck onto the list of bestsellers.

Detailed Guide to After-Sale Service 2026

Unlock the secrets to lasting customer satisfaction and customer service strategy today with great after-sales service.

Business Models for Automotive Aftersales | Siemens Advanta

We delivered proposals for concrete new business models like subscription based models, over the air updates or feature on demand, helping the client to tap into new revenue areas and tackle market

5 Aftersales Trends Every Business Should Prioritize in 2024

Here are the top aftersales trends in 2024: 1. Creating a Digital Customer. As OEMs struggle to meet customer needs, business leaders must look at their firm''s ability to create digital customer profiles

Future of Automotive Sales and Aftersales | Deloitte Germany

Even before COVID-19, the automotive industry was facing far-reaching challenges with profound effects on business models. Megatrends from connectivity and alternative drivetrains to shared mobility and

What is After-Sales Service? Explore Tips, Types and

Additionally, you can use customer feedback to understand which cross-sells are successful and which ones need improvement. This will help you

AI and the future of aftersales: driving innovation and customer

As the after-sales market becomes increasingly fragmented, with independent repairers, digital-first service providers, and EV startups all competing for a slice of the pie, dealerships and

After Sales Service: How you can increase your revenue | MARKT

Machine manufacturers, especially OEMs, are sitting on untapped gold: after-sales service. By harnessing AI and automation, they can unlock new revenue streams, boost customer loyalty, and

Top 5 Key Trends in Aftersales Customer Service in 2026

Explore the top 5 key trends shaping aftersales customer service in 2026, from AI-driven support to personalized experiences that enhance customer loyalty.

What''s new in the Automotive Aftermarket?

Following several years of Covid-induced disruption, the automotive aftermarket appears to have stabilized. Our 2023 Aftermarket Pulse survey revealed relatively little change in many of the

Why aftermarket and service are vital to OEMs—and how to excel

Introduction Whether manufacturers serve consumers, other businesses, or governments, the aftermarket and service matter. For many OEMs, what began as a relatively unsophisticated side

The Top 25 After-Sales Service Software in 2026

After-sales service software helps businesses manage customer support, repairs, warranties, and returns efficiently. It streamlines communication between customers and service teams through

After Sales Service Support: Metrics And Best Practices

After sales service ensures customer satisfaction and loyalty by providing support, maintenance, and assistance post-purchase. Discover more in this blog.

Car and Driver: New Car Reviews, Buying Advice and

Covering the auto industry since 1955 with reviews, analysis, and advice for car owners and buyers.

After-Sales Service : Meaning, Types, Importance and

Effective after-sales service goes beyond the point of sale and aims to build a long-term relationship with customers by addressing their needs and

6 Winning Strategies for Auto After-Sale Service – Koonden

The after-sale service in the automotive industry is evolving rapidly. While technology and expertise remain essential, the customer experience has become the new battleground. Companies